Terms & Conditions
Infinite Wellbeing & Beauty value your time and hope that you value mine, too. Your appointments are important to me and they are reserved especially for you.
Understandably sometimes schedule adjustments are necessary, therefore I respectfully request at least 48 hours notice for cancellations and rescheduling.
Please understand that if you forget or cancel your appointment without giving enough notice, I miss the opportunity to offer that appointment time to other clients wanting appointments.
Cancellation & non attendance charges as follows:
• Less than 24 hours notice, 100% of the full treatment value booked.
• Less than 48 hours, 75% of the full treatment value booked.
• Less than 72 hours, 65% of the full treatment value booked.
• Less than 96 hours, 50% of the full treatment value booked.
• If you fail to show for the appointment without advising, your treatment(s) will be charged at full cost.
Any requests to reduce your treatment time less than 48 hours prior to your appointment may result in a pro rata treatment charge of the requested treatment booked.
Late arrivals will result in your treatment being shortened with no reduction of treatment cost. In some instances it may not be possible to carry out your treatment due to the lack of time.
Late cancellation and non attendance fees must be settled within 2 days of the appointment date. You may be asked to settle these charges before further appointments are made.
We may ask you to pay in advance for future appointments.
Also we reserve the right to remove any pre booked appointments if charges are not settled.
Infinite Wellbeing & Beauty know how easy it is to forget an appointment booked months in advance,
so as a courtesy all clients will receive appointment reminders at least 72 to 48 hours in advance by phone, text or Whatsapp asking you to confirm your appointment.
Thank you for viewing and supporting Infinite Wellbeing & Beauty's policies.
Our Gift Vouchers are available for all treatments and products, are non-refundable and must be produced at the time of use.
Vouchers are valid for 3 months from the date of purchase. Gift vouchers cannot be exchanged for cash & no change will be given.
Gift vouchers can be extended by up to 1 month only from the expiry date shown on your gift voucher, at a further cost of £5.
Please note Gift Vouchers can not be extended past 1 calendar month.
Infinite Wellbeing Beauty cannot accept liability for lost gift vouchers.
Please remember to bring it with you and hand it to your therapist on arrival. Unfortunately if you are unable to produce a physical, valid gift voucher or e-voucher, we will have to charge payment in full.